We hope you love what you bring home from Homesong Market. We thoughtfully choose each piece for the beauty, usefulness, and comfort it brings to everyday life. If something isn’t quite right, we’re happy to accept eligible returns within 14 days of purchase or delivery for store credit.

Eligible Returns

To be eligible for return, merchandise must be unused, in its original condition, and in its original packaging, with proof of purchase. Online returns must be initiated within 14 days of confirmed delivery, and in-store returns must be made within 14 days of purchase. Sale items, final-sale items, and gift cards are not eligible for return. Homesong Market reserves the right to decline returns that do not meet these conditions.

Starting a Return

Before sending an item back, please contact us at customer_service@homesongmarket.com with your order number and the item you would like to return. We’ll provide the information needed to complete your return.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Homesong Market is not responsible for return packages lost in transit. Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item.

Store Credit

Once your return has been received and inspected, eligible returns will be issued as Homesong Market store credit. We do not offer refunds to the original form of payment for standard returns. Store credit is issued as a Homesong Market gift card, may be used toward a future purchase, and does not expire. Please allow approximately 3–5 business days after we receive your return for store credit to be processed.

Order Cancellations

Changed your mind before your order is on its way? If your order has not yet shipped, please contact us as soon as possible and we’ll be happy to cancel your order and issue a refund to your original form of payment. Once an order has shipped, it falls under our standard return policy and is eligible for store credit only if it meets the return requirements above. Final-sale items cannot be canceled or refunded, even if they have not yet shipped.

Exchanges

We do not process direct exchanges. If you’d like something different, your store credit may be used toward another item you love.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at customer_service@homesongmarket.comwithin 14 days of delivery with your order number and photos of the item and packaging. These situations are handled separately from our standard return policy. Depending on the circumstances and availability, we’ll work with you on an appropriate resolution, which may include a replacement, store credit, refund, or another appropriate remedy.

A Final Note

We’re a small shop, and every order is thoughtfully selected, packed, and sent with care. Our return policy allows us to continue offering a considered collection while giving you the flexibility to choose something else when a purchase isn’t quite right. This policy does not limit any rights available under applicable law.